Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go

Hi I my mothly bundle finished 2 days earlier and I have topped up and I’m not sure why it hasn’t topped up and my data is already finished writhing 4 days

SCAMMED BY O2 50GB TEXT OFFER

TEXT MESSAGE RECIVED FROM O2 TELLING ME IF I TOP UP AND RENEW MY BUNDLE I WILL RECIVE 50GB CALLED O2 INDIA 3 TIMES TODAY AND PHONE PUT DOWN ON ME 3 TIMES

Resolved! Call charges when roaming

Currently roaming in France. If I call a French number when in France is it charged at standard home rate or does it count as an international call? Ditto for Switzerland, as I'm right on the border and sometimes go over to Switzerland.

Resolved! Cannot log into My O2 android app

Cannot log into My O2 app on android phone, after entering password is says "Something went wrong". Have deleted and reinstalled app, but same thing happening

Resolved! payments

like to no why you keep taking money from my credit card when i no longer have an account with you?

Resolved! I have left O2 and have an outstanding bill

Hi, I need to pay my final bill. I have left O2. I can;t get into MyO2 app, probably because I have left O2, but I am getting chased to pay my final bill. I just want to pay it but cannot. The phone number is not working, when I call it I am asked to...

Resolved! Call log - pay as you go

Hi, I'm looking to find a number from my call log but I am pay as you go, its from the start of June so not that long ago. Is this possible? Thanks

sim swap

Hi, the payg sim in my phone has failed and doesn't work. I've been trying to get a replacement sim with the same number for 3 days and so far can't get hold of customer services. I've been into 2 different 02 shops with I.D but they couldn't get thr...

Resolved! Account problems

Hello. I have rejoined O2 yesterday and I made a new account for my pay as you go, and signed it up with the phone number on the sim as i wanted to get the free £10 credit however customer support didn't understand what I was talking about with the c...

Resolved! Not able to make or receive calls

I am currently away in Pakistan and I am unable to make or receive any calls here. I receive an automated message that calls are temporarily restricted. I am able to send and receive text messages but that is it. I don't have any bolt-ons but do have...

O2

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