Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Security Flaw

Hi folks.I'm not an 02 user as I've been with my mobile provider for over 18 years & intend staying with them.My disabled wife however is with 02 & has been for several years.She got an iPhone 7 from her family back then which was an 02 phone, so ord...

Resolved! Lost phone number

I’ve just moved from a sim only contract to pay as you go so o2 have sent me a new SIM card. I wanted to keep my old number but the number from the new card is already on my o2 app and the old sim is no longer working. I don’t know how to get the old...

Poor quality

Hello. I’m with o2 network 10 years and from a while I have problem with calls. If I make or receive call I can’t hear voice and person who is calling to me the same. Many thanks for respond.

Resolved! Live chat

I want to top an online gambling site up by my phone bill

Resolved! Credit available?

How do I find out how much credit is available on my Pay as You Go phone? I have registered with My O2 but can't find any info.

Resolved! Earbuds

I recently upgraded to the galaxy s23 ultra which offered samsung earbuds for £1. How do I get them? Thanks folks

Resolved! payments of rewards

I CLAIMED my recent reward of £3 and got a text message to say it should be added to my account within 24 hours. It is now several days later and as far as I know it has not been added and I have definitely not received a message to say it has been u...

Resolved! Number not appearing in O2 account

My number is not appearing in my O2 account. It was there a few weeks ago. I went to pay as you go and entered my number, I got a text message and entered the code, and it said that there are no products linked to my number. I changed my password to ...

Resolved! Data

I topped up using a voucher and it didn’t active my bolt on, so it’s took credit from the top up and my bolt on wasn’t activated. Can you please help me with this

Help with pay as you go deactivated number

Hi I have a pay as you go number which has been deactivated as I haven’t used it for a while and I have rang pay as you go team 4 to 5 times and they keep on saying to me number will be activated within 24 Hours and today it’s been three weeks my num...

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