Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pending Tariff

Put a £20 rolling plan on but it was pending till next week so I called up 4445 to try get it activated, was put on hold for 30 minutes. Finally got hold of someone. Explained the situation then was put on hold for another 20 mins. The line disconnec...

Resolved! How to refund the credit to me?

Hello, I have just joined the big bundle pay as you go. It would last for 30-days. You have already deducted my credit. If I swap the SIM to other network within this 30 days, how can you refund the credit to me ? in pro-rata? and where you refund to...

Resolved! LOST SIMCARD

Hello, i have lost my simcard

Resolved! Top up not gone on

Hi I topped up my phone on 7th July but I have had a message saying I'm out of data as it hasn't topped up.

Resolved! £10 joining credit offer not working

Hello! I joined O2 and in the pamphlet it says I can get free £10 credit after I topped up, however it doesn’t seem to be working and says that the offer isn’t for me. I tried phoning Customer Services but they didn’t understand what I was talking ab...

Resolved! top up date change

i want to change my top up date

Number porting gone wrong

Been an O2 contract customer for 10 years.Switched to PAYGSince O2 "ported" my number, I cannot make or receive calls, or send text messages. This problem has persisted for one and a half months. Because I cannot make calls, I cannot call any of the ...

Resolved! £15 Rolling Plan. Charged in my account as PAYGPYMT SLOUGH GB not as 02.

Hi! I have changed my tariff to £15 Rolling plan. I received a confirmation email from news@o2-email.co.uk. I have been charged £15 in my bank account as PAYGPYMT SLOUGH GB, not as 02. I think this is a little bit strange. Is this fraud? Thank you

Resolved! Using Pay as you go in Turkey

Hi,We are flying to Turkey for a holiday this summer and we all have pay as you go O2 sims.I wanted to ask1) Is there a charge just for sims to be connected to the local O2 network?2) What (if any) charges for receiving calls or texts?3) What additio...

Resolved! Change tariff today

My data has run out so I want to change to a different tariff plan today so I updated my tariff but it doesn't start to the fifth of August but now I have no data

O2

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