Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! SIM balance for old SIM fitted to an electric gate

I have an electric gate with an old O2 SIM in it. All works fine, but I want to check the balance on the SIM. It's not in a phone, so I can't key *#10# or dial 4444. I can't add it to My O2, as a text is sent to the SIM with a code, which I can't acc...

Resolved! Top Up not working

I visited the o2 store in Cambridge on the 15th July where a lady told me to put another 20 pound onto my Pay as you Go SIM which would automatically kick in once my data expired. It did not and now I do not have enough on my account for it to renew ...

Sim port

Hello , I've been trying to port a number from tesco to o2. Tesco have confirmed the number has left them. It has now been 3 weeks and I have been on endless calls with 02 customer service. We have tried the form 6 times with the call center and alwa...

10 GBP Sim Card - no bundle or credit or allowances

I purchased a sim card for 10 GBP in the O2 store, and it was supposed to come with 7 GB data and unlimited minutes and texts. That is what it says on the paper cover, and it's also what I was told in the O2 store.When I log into my O2, it tells me I...

Resolved! Switching tariff

Hi, I want to switch from my £10 rolling plan to a £30 rolling plan as I will need a lot more mobile data for this month, but the payment keeps failing even though there is enough money in the account and also I verified the transaction through the a...

Bill

I don't have a subscription in the o2 network and I got a bill to pay

Resolved! First time top up

First time top up £10. Not used phone yet it says balance £5. Where is my other £5 gone.

"Your Country" legacy tarif with 4G

I am on a legacy "Your Country" tarif because it suits my needs. Recently, I saw in the news that 3G network is being phased out. I normally use 3G. However, recently (withing last year and a half) I started noticing problems with my 3G coverage and ...

Resolved! My O2 App

I have new PAYG sim and have tried to register it on the My O2 App. Despite entering the code that arrives by Text, it consistently gives me a "time out" failure.

Resolved! Sim

How can i change my new number back to my old number please when I've lost old sim card

O2

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