Solved: Using my phone in France

Roamingabroad · ‎08-06-2020

Hi,

I have a pay as you go bundle 10£ and I have now moved back home to France for a few months whilst the virus settles down.
I can’t seem to make any calls with my phone, it keeps saying call failed ? Any help would be much appreciated

MI5 · ‎09-06-2020

@Roamingabroad

You will have exceeded the permitted time abroad.

You need to contact O2 and explain and they may extend it for you Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-06-2020

@Roamingabroad

How long have you been back in France?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Roamingabroad · ‎09-06-2020

Since March

MI5 · ‎09-06-2020

@Roamingabroad

You will have exceeded the permitted time abroad.

You need to contact O2 and explain and they may extend it for you Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Using my phone in France

Talkalot

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