Unlimited Text can't send sms

[Norbert2]

Hello everybody
I have top upped my o2 SIM Card with £10 and received a SMS/Text:

"O2: Great news. You've now got a £10 data Big Bundle with Unlimited mins, texts and 3GB of data to use before 07 Jul. We've deducted £10 from your balance."

If I now want to send a Text/SMS i get the message: O2: Your Balance is £0.00. Text Balance free to 20202 to check your remaining tariff and Bolt in allowances.

I thought I had already free Texts?!?

[Cleoriff]

@Norbert2 

Your £10 is taken in return for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Reboot your phone now. If you are still unable to send texts then contact O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

[Norbert2]

Okay I rebooted my phone but the problem still persists 😞

[MI5]

@Norbert2 

Only standard UK texts are included in your allowances.

For any other texts you need to add more credit Guide: Your Allowances - what is and isn't included 

[Cleoriff]

@Norbert2 

Then give O2 a call.

Try 0800 587 4005 first.

[LukasB]

Hey @Norbert2 did you manage to sort this or are you still having trouble?