Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Start my tariff today

How do I start my tariff from today as I want to renew it and not have to pay for a bolt on as I need more data

Resolved! FREE10 not working: it looks like this offer isn’t for you

Recently got a PAYG sim with the £10 bundle deal. Got confirmation about the 15GB upgrade on data. Though when texting FREE10 to 21500 for the stated £10 free credit. I get the offer isn’t for you text response.Getting through to customer service see...

huawei mobile%20wifi

I have bought a Huawei Mobile WiFi device so i can get wi fi in my house. I do not have a O2 phone. But i cannot get it to work. What is the best number i can call someone.?

Top up balance

Hi, hope someone can help.Only use my phone for emergencies, that's not often.its a English sim but I live in France. At the moment I'm stuck in Spain. Topped up phone last week £10, not used phone but had two Spanish missed calls,checked the balance...

Big Bundle not activated after top up

I topped my my usual £10 on 18th April and have just realised it hasnt gone onto my account. I m ust have had some reserve money on there which has just run out and i cannot get hold of anyone at o2. I really need my phone, especially right now so an...

Resolved! Can I buy a big bundle before my current one expires?

HiSince my data is nearly out can I buy a big bundle 2 weeks b4 it expires?

Keeping my number from other network

Hi,Just moved to O2 and requested to keep my old number when I took out the contract. I got a PAC code and added this when taking out the contract online. Got the SIM today and activated it my phone. All ok so far - got a signal and new O2 number see...

Sim swap

Hi - I got a new hand set and needed a new nano sim for it. I was told to phone back to swap phone number when it arrived but now you cant get through and was advised to chance number via 2202 text service. So I put new sim into new phone and text sw...

How do I cancel my contract when o2 won’t answer calls ?

I have tried calling to cancel my contract and they keep giving me a recording saying they don’t have time to speak to me. Can’t cancel through app or online and no response to email !

Keeping my old phone number

I am changing network provider from Vodafone to o2 and want to keep my old phone number

O2

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