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Using my phone in France

Roamingabroad
Level 1: Joiner
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Hi,

I have a pay as you go bundle 10£ and I have now moved back home to France for a few months whilst the virus settles down.
I can’t seem to make any calls with my phone, it keeps saying call failed ? Any help would be much appreciated
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MI5
Level 94: Supreme
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@Roamingabroad 

You will have exceeded the permitted time abroad.

You need to contact O2 and explain and they may extend it for you Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Roamingabroad 

How long have you been back in France?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Roamingabroad
Level 1: Joiner
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Registered:
Since March
Message 3 of 4
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Roamingabroad 

You will have exceeded the permitted time abroad.

You need to contact O2 and explain and they may extend it for you Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
331 Views