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Unable to call while roaming inItaly

Bamboccio
Level 2: Apprentice
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Hello,

While roaming in Italy I still have plenty of free calls / data but my balance is now strangely gone to zero and I cannot make calls. Any ideas?
Many thanks
Message 1 of 35
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Bamboccio
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They actually called back and refunded the £3. Incredible. I must say that I was too harsh.
Message 31 of 35
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MI5
Level 94: Supreme
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 32 of 35
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Cleoriff
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@Bamboccio wrote:
They actually called back and refunded the £3. Incredible. I must say that I was too harsh.

Amazing! Well done @Bamboccio wink

Veritas Numquam Perit

Girl in a jacket
Message 33 of 35
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MI5
Level 94: Supreme
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Good job you didn't have to top up too wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 34 of 35
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Bamboccio
Level 2: Apprentice
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Thanks a lot for your help.
Message 35 of 35
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