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Topup

Vonnieb1
Level 1: Joiner
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Topup successful  but still no credit on phone

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Enlli
Level 70: Enigma
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Sound like you are on a Big Bundle Plan

You credit will have been exchanged for calls, text and data allowances 

https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Vonnieb1 

If not on a bundle, you need to contact O2 as we can't access accounts from here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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