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[Lilytxo]

It won’t let me change tarriff

[Cleoriff]

@Lilytxo 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

[Oxonian]

Presumably @Lilytxo you are a PAYG customer on either a Big Bundle or a Rolling Plan ? 

If so, please see :-

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Rolling plans | Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

I am on a Big Bundle and have always found the text message route the easiest way of changing tariff. 👍