Solved: Topping up

gracie2209 · ‎15-01-2020

Hi there,
I am from Australia. My partners sister lives in the uk and sourced us a SIM card with o2 for us to use during our European travels. I am attempting to top up and it won’t let me. I have tried using the website and following instructions on the phone. It just says that it isn’t available to top up. Can someone help me or explain why I am having so much trouble?
Thank you

MI5 · ‎15-01-2020

@gracie2209

The first top up needs to be done with a voucher and subsequent top ups either need to be from a UK bank, via voucher or on a specialist website.

Details on help here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-01-2020

@gracie2209

The first top up needs to be done with a voucher and subsequent top ups either need to be from a UK bank, via voucher or on a specialist website.

Details on help here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gracie2209 · ‎15-01-2020

Thank you for your help!

MI5 · ‎15-01-2020

@gracie2209

You're welcome and enjoy your trip.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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