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Topping up

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gracie2209
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on ‎15-01-2020 06:47

on ‎15-01-2020 06:47

Hi there,
I am from Australia. My partners sister lives in the uk and sourced us a SIM card with o2 for us to use during our European travels. I am attempting to top up and it won’t let me. I have tried using the website and following instructions on the phone. It just says that it isn’t available to top up. Can someone help me or explain why I am having so much trouble?
Thank you
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MI5
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on ‎15-01-2020 06:52

on ‎15-01-2020 06:52

@gracie2209 

The first top up needs to be done with a voucher and subsequent top ups either need to be from a UK bank, via voucher or on a specialist website. 

Details on help here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144166 Posts
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Registered:

on ‎15-01-2020 06:52

on ‎15-01-2020 06:52

@gracie2209 

The first top up needs to be done with a voucher and subsequent top ups either need to be from a UK bank, via voucher or on a specialist website. 

Details on help here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gracie2209
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on ‎15-01-2020 06:53

on ‎15-01-2020 06:53

Thank you for your help!
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MI5
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on ‎15-01-2020 06:55

on ‎15-01-2020 06:55

@gracie2209 

You're welcome and enjoy your trip.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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