Re: Top up

Angelafrustrate · ‎25-07-2025

I have been trying to top up several times in the last 2 days without any luck. I've had dozens of varifications sent (signing in/passcodes etc). It's so frustrating. Every time I put the bank card details in it just comes back with rejection! Think I'm going to find another service!

MI5 · ‎25-07-2025

@Angelafrustrate

Try other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-07-2025

If this is the first top up it needs to be done by a voucher

Other ways here

Guide How to Top Up (PAYG)

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Angelafrustrate · ‎26-07-2025

No it isn't the first tome. That's why I can't understand the problem I'm having. I manage to enter my card details but when it comes to the amount £10.00 it doesn't accept it. There is no "dot " to separate

Enlli · ‎26-07-2025

Does it not accept just 10 My bank does

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎26-07-2025

@Angelafrustrate

I have had a PAYG 'phone with O2 since they were BT Cellnet, so about thirty years, and I have never had an issue topping up using a top-up voucher bought from a local shop. 👍

MI5 · ‎26-07-2025

As covered in the guide already posted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎27-07-2025

In the circumstances, it is fair @MI5 to add a bit of personal experience to the one line in the guide ! 👍

MI5 · ‎27-07-2025

Invaluable, I'm sure.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎27-07-2025

👍

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