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lea1
Level 1: Joiner
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Hello, so the last time I topped my credit up, my tariff was £5 pound, I topped it up with £10 not realising, but I just want to know where that other £5 has gone so I can therefore put it onto my credit.
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MI5
Level 94: Supreme
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@lea1 

It depends which tariff you are on?

If on the classic tariff, any usage will be taken from credit.

If on a big bundle, your out of allowances useage will be taken from credit. 

If you call customer service on 4445, they will tell you when the credit was used. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo
Former Staff
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Hi @lea1 , how are you getting on since you last posted? slight_smile Let us know if you got all the information you needed or if you need any additional advice.

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