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Geoff
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on ‎13-12-2018 17:27

on ‎13-12-2018 17:27

Why is my COOP Visa debit card not acceptable for top up on O2?

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MI5
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on ‎13-12-2018 17:29

on ‎13-12-2018 17:29

@Geoff 

No reason why it shouldn't work but the first top up needs to be done with a voucher.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎13-12-2018 17:30

on ‎13-12-2018 17:30

@Geoff

You will probably find it is after you have topped up by a voucher. You will then be able to register the card to top up. Ways to top up here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Veritas Numquam Perit

Girl in a jacket
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pgn
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‎13-12-2018 19:56 - edited ‎13-12-2018 19:57

‎13-12-2018 19:56 - edited ‎13-12-2018 19:57

Hi @Geoff. I find using my Visa credit card to top up my daughter's payg phone on the phonevs browser (Chrome) fails, but on Chrome on my laptop it works every time.  Same WiFi, different device. 

If that helps...

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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Geoff
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on ‎13-12-2018 21:49

on ‎13-12-2018 21:49

installed App on tablet and the COOP Debit card was accepted ...... but it now tells me there is a problem with my bank!

 

i will try topping up with a voucher as suggested and see if that works.

 

Thanks everyone for your help.

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