Solved: Re: Top up refused

G87sharpe · ‎13-05-2023

I've top up 30 today and it want top up again

pgn · ‎13-05-2023

Check your balance separately as described here, @G87sharpe

https://www.o2.co.uk/help/pay-as-you-go/checking-your-balance

And if you use web top-up, be sure to type in the correct mobile number - otherwise you will put your money on a different phone, which O2 will not refund. Ways to top up here: Guide How to Top Up (PAYG)

Links to O2 Social Media Team here

View solution in original post

MI5 · ‎13-05-2023

@G87sharpe

Call 4445 and speak to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎13-05-2023

Check your balance separately as described here, @G87sharpe

https://www.o2.co.uk/help/pay-as-you-go/checking-your-balance

And if you use web top-up, be sure to type in the correct mobile number - otherwise you will put your money on a different phone, which O2 will not refund. Ways to top up here: Guide How to Top Up (PAYG)

Links to O2 Social Media Team here

O2

Top up refused

Add billing address

Top up

transfer

Ending a tarrif

classic pay and go