Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 51 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! O2 Pay as you go Sim card

My daughters mobile phone number has been blocked by O2 (without a reason) and she cannot receive important texts and calls. Obviously she cannot call the customer service either, because she cannot use her number to call. Moreover, her online O2 has...

TB3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bonus credit

Hi, I want to get a sim card that takes a £5 credit for unlimited calls and texts. I'm aware you canget £10 free credit and also £5 free credit for signing up to My O2. Am I able to use this free credit on calling mobile short dial code numbers?

Gem8 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! 5G sim

How do I order a 5G sim to be posted out to me? It says on the site if your phone is 5G compatible to let them know and they’ll send one of those out instead but there’s no option to choose when ordering.

Tori0303 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! I’m getting no service at all anywhere!

I’m on PayAsYouGo, £15/month bundle, I have had no service in the past week, despite having my £15 being charged for the month, so not able to use my minutes or texts! why is this?

Milanooo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! PAYG Sim transfer from damaged phone

I have a Microsoft/Nokia phone where the charger has failed and it has no power to start up and therefore I cannot view any text messages. I need to replace the phone (It has a micro sim). I want to keep the number. Will swapping to a Pay as you go p...

gdw123 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! 0data calculation using email

Hi, If I have to go into my emails whilst out and use my PAYG data, how will this data be calculated?To go into my email account, all of my emails, would have to load up, which would include say 100 in my inbox and plenty more in my folders.So even i...

longjohn by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Visual Voicemail

Hi! I would like to enable visual voicemail but I have no idea what iData bolt on is! I even looked in my bolt ons! Thanks. More info (Highlight to read)More info (Highlight to read)

iWade by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My credit

I want to know how my 10 pounds credit got over when I have set a bolt on my account

Bobby5500 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Casinos/betting

Is there a limit on how much you can top up and spend?

Ash9 by Level 1: Joiner
  • 2 replies
  • 0 kudos