Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Credit another phone

My husband is in hospital in Edinburgh I am at home in Livingston, because of his condition he lost his temper and ruined his old phone, I got another one for him, now I need to put credit on it, 02's virtual assistant has been no help at all and a a...

Resolved! Rolling plan in USA

Can I use my rolling plan in USA

Resolved! Auto-Top-up stopped working

Auto-top-up on my account stopped working about a month ago. I reset it more than once but the details disappear from the Auto-top-up settings page. Why?

Resolved! SIM card

Hello peeps can any body help on here I’ve got a pay as you go sim that I put in a smart camera so I can see what goes on at the yard where horses am from my phone etc but when I come to top it up for the data etc I need to phone 4444 and put £’s etc...

Resolved! Rolling plan doesn't work

I tried to add the rolling plan but when asked for payment it doesn't accept my card. I manager only to top up my balance,but then don't know how to switch to a rolling plan.

Resolved! PUK code

Where do I get a PUK code to unlock my phone?

Resolved! New phone

Today my daughter bought a new phone at the o2 store. the seller with the phone also sold a sim card which we didn't need and which cost us exstra £10. when I said we don't really need it, the seller says he must sell it together with the phone.when ...

Resolved! Free £10 credit. It looks like the offer isn’t for me?

Hello just topped up and text 21500 FREE10 and recieved a text saying the offer isn’t for me? I’ve still got the o2 packaging what says I’ll recieve £10? it expires in 4 days the offer? Can anyone help?

Resolved! No coverage

No coverage in BB5 4JT postcode area,anyone know when this is likely to be sorted out?

Double Data

Hi everyone, How can I get the double data promotion, please? Thanks for your help!

O2

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