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Top up problem

Barabas
Level 1: Joiner
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on ‎23-09-2020 19:31 - last edited on ‎23-09-2020 20:05 by Moderator

on ‎23-09-2020 19:31 - last edited on ‎23-09-2020 20:05 by Moderator

Hi my name is Tibor. I bought an O2 sim card, and i tried top up.
xxxxxxxxxxxx this is my number. I send a 10 pounds from the credit card, but i can not call, can not send sms and i don’t have internet. I top up the card on 21.09.2020.
I called the number 4444. But it just told me “ something wasn’t right”. Please do something because payed but i don’t get nothing. i need use this card.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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on ‎23-09-2020 19:44

on ‎23-09-2020 19:44

@Barabas 

You need to contact customer service.

Numbers here Guide: Coronavirus Community Help and Support 

All ways to top up here Guide How to Top Up (PAYG) 

You need to check your MyO2 to see if the top up worked as you usually need to use a voucher first.

http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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