Top up problem

[Barabas]

Hi my name is Tibor. I bought an O2 sim card, and i tried top up.
xxxxxxxxxxxx this is my number. I send a 10 pounds from the credit card, but i can not call, can not send sms and i don’t have internet. I top up the card on 21.09.2020.
I called the number 4444. But it just told me “ something wasn’t right”. Please do something because payed but i don’t get nothing. i need use this card.

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[MI5]

@Barabas 

You need to contact customer service.

Numbers here Guide: Coronavirus Community Help and Support 

All ways to top up here Guide How to Top Up (PAYG) 

You need to check your MyO2 to see if the top up worked as you usually need to use a voucher first.

http://www.o2.co.uk/myo2