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Omer · ‎17-09-2024

Hi, I have a top up problem. I tried a lot but I couldn’t top up and also I tried with two cart one is debit one credit card. Could you help me today and tomorrow? I’m working 7 am to 7 pm so I can’t go to store or anywhere, I also have Screenshot about my problem my problem is “

We couldn't process your payment

Sorry, it's not been possible to take your payment.

Your phone has not been topped up. Please try again or use another card. If the problem continues you'll need to contact your bank.“

and I am sure there is enough money in my account and also I am sure there is enough money for my credit card

Omer · ‎17-09-2024

Also today was renewal day please help me

MI5 · ‎17-09-2024

@Omer

Call 4445 for O2 customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎17-09-2024

All the ways to top up here if you are waiting for 4445 to answer @Omer

Guide How to Top Up (PAYG)

Links to O2 Social Media Team here

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