Top up not showing

[MAC66]

Topped up the payasyou go account but this isn't showing on my account. Received email confirming payment was made, please can you help?

[MI5]

@MAC66 

Credit won't show as it is exchanged for allowances which you can see in your MyO2. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[MAC66]

Thanks MI5 

The top up was just an addition to a classic account which normally just shows increase in credit available.  I don't understand why its not topping up as before. The only difference we made was to request topup on line with 02 instead of loading the 02 card at a shop.

[MI5 · Accepted solution]

@MAC66 

OK, apologies. Most of the enquiries we get relate to my previous answer.

Did you get a text confirmation of the top up at all?

I'd probably wait until the systems update overnight and if it's not showing in the morning, give customer services a call on 4445.

[Breanna]

Hi @MAC66 did your credit show up on your account?

[MAC66]

Hi Breanna

The credit is for my 84 year old mother. I called her today and she thinks a long code has been sent to her phone. I told her not to worry I will sort it when I see her at the weekend.

I will let you know if there is any issue.

Thank you