Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Call waiting

I got an I13 pro max wondering why the call waiting option wont work if its pay as you go,I top up for 10 every month.

Number porting

I've recently switched to O2 and set up an account. Today my old mobile number ported but the my O2 app is still logged in on the new mobile number that came with the new SIM. Now I can't access my information correctly. How do I change my mobile num...

Resolved! unable to send texts or make calls from Italy

Hello, I'm hoping someone can offer help with a weird problem....Last week I was in Italy (using an Iphone 12 mini with an O2 pay as you go Sim).On arrival in Italy I was greeted with the O2roaming announcement - "Welcome to Italy. Calls to the UK an...

Resolved! Sim Replacement

Hellou I trying get back my nummber. I got mail from You - Hello,Thank you for contacting O2.Kana ref : 1336362334We?re unable to identify & proceed further with your request as thedetails provided in the form is mismatched on our system.In order to ...

Resolved! two numbers on my bill

Hi All, this is second attempt to write this last one was "lost" by the system .... I am new to O2 and moved from Voda to O2 and PAC transferred my old voda number to O2.My bill has entries for that number and a whole section for another number which...

Resolved! I Need to report the death of a O2 customer

Hello, I need to reprt the unfortunate death of both my mum and dad who had pay as you go accounts with O2 but I am not sure how to do this. Please advise of the best way. Thank you

Resolved! Top up disappeared

I topped up on Thursday ready for my bolt on and £5 has mysteriously disappeared. I have not used my phone in this period except for sending texts.

Resolved! Sim card

My friend has lost his sim but wants to keep same number

Resolved! Changed from pay monthly to PAYG issues

I changed from pay monthly to payg on Thursday and she said it would take 24 hours to switch due to wanting to keep my number. Thursday and Friday my phone was on emergency calls only and i was using wifi to use apps which i knew would be the case. S...

Resolved! Advice

Hello I’m looking for some advice. My mum has got Covid-19 and she’s high risk and I need to top up my phone in order to check up on her via call and text. I only have £5 in my bank account to put on my credit but it’s £10 minimum top up? What can I ...

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