Solved: Re: Top Up

Selena2016 · ‎21-05-2021

I topped up £10 but only £8.65 went onto account. Therefore the bundle didn't renew. Can anyone explain this please?

MI5 · ‎21-05-2021

@Selena2016

Your phone may have used some data between your top up and bundle renewal.

You'll need to call O2 on 4445 to check.

Best to turn off mobile data if not being used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

View solution in original post

MI5 · ‎21-05-2021

@Selena2016

Your phone may have used some data between your top up and bundle renewal.

You'll need to call O2 on 4445 to check.

Best to turn off mobile data if not being used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

O2

Top Up

Change number

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM