Top Up Elderly Parent's Phone

[Melmo71]

How on earth do I top up my elderly father's mobile phone.  The online portal won't take any of our cards and I can't talk to anyone over the phone cos I can't be near him to the get the code they keep sending.  He's 82.

[MI5]

@Melmo71 

All ways to top up here Guide How to Top Up (PAYG) 

[Melmo71]

Yes I have tried all of those.  The online portal won't take any of our cards.  The app I have on my phone won't take any of our cards.  The telephone system won't take any of our cards.  The phone system won't put me through to actual human being to whom I could explain my situation.  They "helpfully" advised him to go to a shop!

[Cleoriff]

@Melmo71 

You HAVE to top up with a voucher first. Only then can you register your cards.

[Melmo71]

We've already topped up once

[MI5]

@Melmo71 

Use the mobile top up site 

*Mobile top up alternative. (Helpful when abroad/struggling with UK based cards)

You can easily purchase O2 top up online via MobileTopup.co.uk and top up your O2 mobile within 1 minute. You select the O2 top up amount, then you check the order and you pay the phone credit using one of the secure payment methods. After payment, you will receive the top up voucher code via email. You can then directly top up your O2 Pay as you Go Plan using the instructions given

http://www.mobiletopup.co.uk/o2

[Cleoriff]

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@Melmo71 wrote:

We've already topped up once

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Then there must be a system glitch. Not surprised with the current situation....

You will need to keep up with vouchers probably until the crisis eases. You can buy these from ATM's or local shops.