Student discount

[Megs99]

I have been having a massive problem applying my student discount to my bill. Firstly my code wasn’t being accepted by O2 even after I got a new one. Then I phoned up and was told I didn’t need to do anything as a manager could add the discount manually. After a week I phoned up again and was told I’d been given incorrect information as I needed to send proof of being a student to a manager (was given an email address to send it to). It’s been more than 72 hours now and I still haven’t received any confirmation that it’s been added. Finding it a bit ridiculous the process is turning out this long and complicated when I was told it would be really easy to do. Does anyone have any advice or can anyone sort this out for me? 

[MI5 · Accepted solution]

@Megs99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Guide: O2 Open & Friends and Family discounts - How to sign up