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Student discount

Megs99
Level 1: Joiner
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I have been having a massive problem applying my student discount to my bill. Firstly my code wasn’t being accepted by O2 even after I got a new one. Then I phoned up and was told I didn’t need to do anything as a manager could add the discount manually. After a week I phoned up again and was told I’d been given incorrect information as I needed to send proof of being a student to a manager (was given an email address to send it to). It’s been more than 72 hours now and I still haven’t received any confirmation that it’s been added. Finding it a bit ridiculous the process is turning out this long and complicated when I was told it would be really easy to do. Does anyone have any advice or can anyone sort this out for me? 

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MI5
Level 94: Supreme
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@Megs99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Megs99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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