Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pac code to o2

Hi, i have a new sim with o2 and I have the PAC code from THREE mobiles, how do I transfer my pac to my new sim of O2 please?

Resolved! esim

Can I ger esim as a pay as you go customer for my iphone XR?

Unable to access data whilst in Gran Canaria

HelloI'm on PAYG tariff, I've got credit on my phone, yet I'm unable to access any data on phone, when I try to use it, all I get is currently offline, I'm able to send and receive text and the phone has switched to Movistar, is there a setting I sho...

Resolved! If I spend my rewards at the same value as my bundle will I get a bundle from it?

I get 10 bundles and it doesn’t say if Bundles are included if you top up from the rewards. Does it work exactly same as toping up?

Resolved! Lost my sim

Hi there, I have lost my sim with the number : xxxxxxxx Can I please get a replacement sim sent to my address please. kind regards [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! RECOMMENDED TARIFF DOES NOT WORK

ON TRYING TO INCREASE DATA - O2 WEBSITE RECOMMENDED ME 30G FOR £10.14 PER MONTH BUT WHEN I SELECT ETC IT APPEARS AS 15G - ANY HELP WITH THIS PLEASE ?

Resolved! Topped up And have no credit?

Changed my tariff and then topped up my phone. Got a message saying I had the big bundle. But I have nothing no call, message or 4g??

Resolved! Don't agree with £2 a day for data when I don't use data.

Don't agree with £2 a day for data when I don't use data.

Resolved! Top up issue

I topped up on Wednesday as normal £20 but it never gave me my tarrif

Resolved! Would I need to top up again if I don't spend the top up amount?

HiAs a new user, I managed to top up the account with £10 today (14 October). Then I received SMS message sating that "You've got unlimited text and minutes and 7GB of data left in your bundle. Make sure you use them before 14 November."But my unders...

O2

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