Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Out of Bundle data charges

Athttps://www.o2.co.uk/help/pay-as-you-go/big-bundlesunder Out of Bundle charges, it says : 100MB of data costs £2 a dayIt also links tohttps://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-standard-rateswhich says: Data £3/M...

Resolved! I

I need proof that I'm on pay as you go. You could please send me confirmation please with my phone number showing. Thank-you.

Resolved! Auto Top Up

What has happened to Auto Top Up, it no longer works on my account and I cannot find a way of restoring it.

Can't cancel automatic topup

I have gone onto my 02 account and searched everywhere, but I cannot find an option to cancel my automatic topup. It tells me what I have set up and gives me the option to topup, but there is not a cancel.Help please!!

Resolved! Getting a new sim

My mum has a ‎Alcatel Pixi 4 and has not been out due to COVID so has had no need of her mobile. It seems to have expired as it has not been used for so long, so I would like to get a new PAYG sim for her. Even in "normal" times she would only use he...

Resolved! Switching number to O2

I already have a PAYG SIM (not O2) and I have a handset and i have a PAC code. How, on earth do I switch it over to the O2 network as everything I do i am going round in circles

Resolved! Pay as you go phone usage

I can see my phone balance by dialing 4444. Can I see a statement showing the phone calls made since the last top up?

Resolved! Cancel top up

Hello I recently moved to Vodafone yet I’m still reviewing that I need to top up my 02 account how can I cancel it

Resolved! Changing my phone but staying with O2

My mobile phone is over 10 years old and it's long overdue for replacing. I'm looking at the new Galaxy Z Fold 2 from Samsung - but AFAICT O2 only offer this phone as part of an ongoing contract. I've only ever been on PAYG so a couple of questions:-...

Resolved! Unlock phone

I want t talk to someone?

O2

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