Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Deposits

I took out a new contract and phone and had to pay a £500 deposit which was refundable after 3 months, this is now due how do I get the money refunded??

Changing tarrif

Hi it wont let me change my tarrif from a 15 to a 10 pound tarriff

Text/call scam

Received a call today to say I had been given 40% discount on bills they sent me a code, obviously not real, have blocked number tried reporting to O2 on 7726 as suggested on website. However text not delivered?Any suggestions how to report?Thank you

Resolved! Data Roll over

I am currently on the £30 big bundle on pay as you go, and I'm wondering if I only use 50GB of my data and I want to save money and switch to let's say the £20 bundle, will I still have the remaining 50GB from the other plan if I switch or would all ...

Resolved! longer calls

I am on pay as you go and need a plan that means i don't have to hang up after a hour when calling my mother, is there one on o2?

Resolved! o2 bogus messages !?

received a text on my phone today from o2 ?? Appears to be bogus message from +447485109658 states your bundle will be cancelled on 29/02/2021. Should I ignore and delete this messagethanks

Top up with card

I’ve bought the voucher to do the first top up. I’ve been trying to set up a card payment but it declines every card I try and use. I’m sick of it now. I’m thinking of ditching o2 and trying someone else. Can anyone help?

BIG BUNDLE

I HAVE NOT BOUGHT A BIG BUNDLE!! The £5 Big Bundle was added to my phone WITHOUT AUTHORIZATION. SO, HOW DO I CANCEL THE BIG BUNDLE? HELP PLEASE!!

Resolved! Bolt-on

How to remove a bolt-on from my tariff?

Resolved! Balance incorrect

I have just paid £10 to activate my payg sim but my balance is only £5, where has the other £5 gone?

O2

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