Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG usage

How can I see why my balance has decreased ?

Resolved! Free O2 sim

I ordered a free PAYG O2 sim on 22/10/21. I received an email stating that it would be delivered within 3 working days. I still haven’t received it.

Changing Mobile Number

Hi, Can anyone tell me how I can get my PAC code from O2 app or website, as I have no credit in the SIM and would like to switch to a different carrier. Thanks, Aaron

Resolved! top up voucher expire date

Top up VoucherBought £10 top voucher for a new sim card however I purchased it late last night in the 1st and I didn't realise that voucher would expire on the same day it was purchased how do I still top up?

Resolved! URGENT! TOP-UP BUT NOT BE ABLE TO USE

Currently, I have GBP 20 balance, but it seems 0 on my o2 page.I shouldn't top up again for it. How can I make my balance visible?

Resolved! O2 rewards

Hi all.I've joined O2 rewards with an O2 issued number and all was good,but then I ported my number from virgin and now I can't login to rewards. I can't get a code when I am at login screen. Please does anyone have any ideas on this matter.

Resolved! Problems with top up

I am unable to top up My phone online when I reach the Card payment page as soon as I click on the box to enter the Name on the card it throws me back to the page to select how much to top up.

Resolved! How do I turn off parent controls on my payg device

How do I turn off the parental controls

Resolved! top up on pay as you go

hii'm due to top up on the 4th nov, can i pay ealier. i'm on the monthly £10 pay as you gothanks in advance for any help

Resolved! Register for my father-in-law

Hi, I’ve bought a pay as you go sim for my father in law’s very basic phone. He’s 84 and never used a phone before but was recently taken to hospital and had no way of contacting his family so I’ve bought the most basic phone as he’ll never send text...

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