Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! top up

I put a £20 top up on my phone on 20th september - my balance on a £5 bundle is not 17p.Does anyone know why this may have happened

Resolved! want to buy a bundle but how to do it

i don’t know how to buy and change my tariffs so i get calls texts and data as had £20 one last month need a tenner kne ghisntime

Resolved! Unable to send texts

Hi, I'm really stuck and hope someone can help. I have a PAYG phone. It's got £15 credit on... SIM card inserted... And yet any time I try to send a text message it says send failed. I'm at a total loss what to do. Help appreciated!

Resolved! Airtime rewards

hi guys please help Iv just received this text Your Airtime Rewards account will be closed due to inactivity. Any rewards earned will be cancelled. Open the app to reactivate: airtimerewards.app.link/account is this a scam Iv no idea what it is

Resolved! Data

I don't pay for data for it to not work properly I don't know if you can do something about it but somethings gotta happen before I switch its beyond a joke

Buying new phone, can I use my old o2 sim

Buying a new phone, can I use my old sim and plan associated with it.

Resolved! Pac code to o2

Hi, i have a new sim with o2 and I have the PAC code from THREE mobiles, how do I transfer my pac to my new sim of O2 please?

Resolved! esim

Can I ger esim as a pay as you go customer for my iphone XR?

Unable to access data whilst in Gran Canaria

HelloI'm on PAYG tariff, I've got credit on my phone, yet I'm unable to access any data on phone, when I try to use it, all I get is currently offline, I'm able to send and receive text and the phone has switched to Movistar, is there a setting I sho...

Resolved! If I spend my rewards at the same value as my bundle will I get a bundle from it?

I get 10 bundles and it doesn’t say if Bundles are included if you top up from the rewards. Does it work exactly same as toping up?

O2

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