Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 5876 Views
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 6882 Views
  • 18 replies
  • 2 kudos

Resolved! O2 Classic Data Charge

Morning all, I'm a bit confused about the data charges on O2 Classic. It should be 1p per 1MB of data. Yet it seems to be taking a lot more than that. I very rarely use data (or anything chargeable, hence the classic tarriff) but have started using t...

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Titanium by Level 2: Apprentice
  • 657 Views
  • 3 replies
  • 0 kudos

Resolved! new sim card

i have bought a new phone from argos and they gave me a sim card to use with it.the sim card has the 10 pound big bundle on it but i want to use a bigger bundle.is it possible to change the bundle before activating the sim card.i tried to send DATABB...

LukeR by Level 3: Thinker
  • 525 Views
  • 2 replies
  • 0 kudos

Resolved! No data service

My wife and I are both on O2 PAYG and neither of us were able to connect to mobile data all day yesterday. This was on a 150+ mile journey so it's not just a single transmitter, account or phone (different makes, both Android 8.x). We both use mobile...

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Exazet by Level 2: Apprentice
  • 843 Views
  • 10 replies
  • 0 kudos

Resolved! PAYG Classic

Hi could I change to pay as you go Classic please

RR84 by Level 1: Joiner
  • 465 Views
  • 3 replies
  • 0 kudos

My O2 App

For some reason, I can't log into the app anymore, as it says I do not have a monthly or pay as you go plan, even though I do have a pay as you go plan.I can perfectly log into my account on my laptop, but the app isn't working anymore.Anyone know ho...

mc4660v by Level 1: Joiner
  • 304 Views
  • 3 replies
  • 0 kudos

Pay as you go

I have recently purchased a Alcatel u3 phone all is fine except it keeps charging me for data use even though I have turned off location services and mobile dataany ideas

Andy6 by Level 1: Joiner
  • 397 Views
  • 3 replies
  • 0 kudos

Resolved! order

Hi, I ordered a sim card from your website on 24/04/19 and still have not recieved it a week later Please can you advise ASAp Thanks

jenna1 by Level 1: Joiner
  • 404 Views
  • 6 replies
  • 0 kudos

Resolved! Payments

Having spent 10 minutes listening to recorded messages, just been cut off before being passed to an ACTUAL person to speak to. I've just checked my bank statement to find two lots of £20 have been taken from my account within a week and need to know ...

Daffodil by Level 1: Joiner
  • 504 Views
  • 3 replies
  • 0 kudos

3,2,1 overcharges

Hi, 2 months ago I got CS to remove my 'your o2 numbers bolt on' as a light user the 3,2,1 tariff is cheaper for me. However since then on the majority of texts I send I get 22p deducted from my balance, not 2p. I noticed today after a 51 second phon...

J20 by Level 1: Joiner
  • 338 Views
  • 3 replies
  • 0 kudos