Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Internet dongles

I have an internet dongle which I haven't used for a long time I have bought a new sim card for it but it isn't working can you assist me please?

Resolved! Tariff

Hi I have run out of data and need to top up data now if I change my tariff now will it go on straight away or do I have to wait until the end of month when my next lot of GB is due? or should i add bolt on til then? thank you

Resolved! 02 payment text messages to me

OK, I'm happy with 02 (though still get completely lost navigating the community board!). I have a £10 per month direct debit PAYG bundle. Every month 02 text to say £10 is due. Then they text to say £10 has been paid. Then they text to say £10 has b...

Resolved! My bundle

Hello yesterday when the time to top up I change my bundle from 10 to 15£ and I received a conformation email then I top up £15 but they take only £10 after few minutes they showed I have to top up again because I don’t have balance to get £15 bundle...

Resolved! Change

Hi if I pay of this number xxxxxxxxxxxx can I change after that number to pay as you go ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Ordered a replacement PAYG SIM card about 2 weeks was told would be on 3 to 4 days and nothing

Ordered a replacement SIM card via costumers services they advise SIM card would be here in 3 to 4 days time 2 weeks later no SIM card why

Resolved! Sim nor working can’t buy a the £15 deal

trying to buy the 15 deal

Replacement PAYG SIM card

I reported an issue with my sim card yesterday and was advised a new one would be sent out and received by me today. Could anyone advise how these are shipped as I have received today's post but no new sim card delivered? Kind of need it now too!

Shop not working, cant add to basket?

Hi, can anyone help...looking to purchase a like new mobile...although it shows in stock as soon as i click to proceed i just get the spinny wheel of doom & doesnt allow me to add to basket? This seems to be the case for all the phones i've clicked o...

Resolved! Balance refund

I want my balance back to my credit card.I accidentally loaded for my plan.I request you to refund my balance to the card.

O2

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