Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51874 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26297 Views
  • 19 replies
  • 2 kudos

Resolved! Free10 top up

Ive just put in a new sim card sent to me from o2 with the £10bundle giving you unlimted texts unlimited minutes and 7gb data. On the leaflet it say top up the sim with £10 then claim your free £10 when you send the message FREE10 to 21500 which i di...

PJC by Level 1: Joiner
  • 697 Views
  • 1 replies
  • 0 kudos

Resolved! Texts not sending

Just got a handset purely for calls and texts have topped up. Texts were sending but not now?? There’s £15 on balance and phone is on £10 bundle?

Kellyh by Level 1: Joiner
  • 862 Views
  • 1 replies
  • 0 kudos

Resolved! Classic PAYG query.

Can I transfer my credit from my Classic PAYG to my new pay monthly account. Thanks in anticipation.

Resolved! Rewards topup

Hi I've earned £2.00 credit normally U claim it and it goes on my balance. This time its saved it for me to spend. I wont it putting on my balance credit not were its gone. Thabkyou

Anonymous by Not applicable
  • 605 Views
  • 1 replies
  • 0 kudos

Resolved! Changed my bundle

I recently changed my bundle from £10 a month to £15 and when I topped up it only took £10 and said I had a £10 bundle but then it disappeared it then charged me £2 for using data (because the bundle disappeared) so I had to top up again to get anoth...

Minx by Level 1: Joiner
  • 675 Views
  • 1 replies
  • 0 kudos

Resolved! £10 Big Bundle

Hey, I'm currently getting 1000 texts, 250 minutes and 500MB of data. One of my brothers is on the same bundle apparently but he gets 7GB of data. Is there any way for me to be upgraded staying at £10 a month for pay as you go?

Resolved! Mobile connection at sea

I am on Classic PAYG and need to receive a couple of text messages while on a cruise. I can check when on land using local roaming connection with no problem but at sea I would like to just connect to the ship's connection for a minute to see if the ...

Resolved! charged for unaswered calls

this morning i hade £2.48 credit, i tried ringing my taxi for work a few times, no one answered the phone so i hung up and tried again. after the 3rd time my phone directed me to the top up page as i all of a sudden had 0 credit. why was i charged fo...

wendi by Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG Top up reminders from o2

Do we get reminders to top up please? I'm sure we used to some time ago but I'm not sure if we still do.

s-p-u-d by Level 1: Joiner
  • 1639 Views
  • 11 replies
  • 0 kudos