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Level 11: Motivator
Posts: 577
Registered: ‎27-05-2019
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Standard tarriff rate change for existing customers?

Asking as I manage my Mum's phone for her.

 

She is/was on the 3p per min, 2p per text and 1p per Meg tariff but I notice these have now been revamped.

 

If she tops up again will she be moved onto the 35p per min rates or can she remain on the existing tariff?

Current tech used:
Samsung A40 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Standard tarriff rate change for existing customers?

@techtamer 

Anyone previously on the 321 tariff can remain so unless they choose to change or upgrade etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,393
Topics: 729
Registered: ‎14-01-2013

Re: Standard tarriff rate change for existing customers?

Hi @techtamer 

If your Mum was on the Classic PAYG tariff before November 2019 she will be able to stay on that.

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go 

  • Calls are 3p a minute.
  • Texts are 2p.
  • Data is 1p a MB.
  • Calls to customer service are free of charge
  • Calls to Voicemail are 3p a call.

*The Game Is On*

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Level 11: Motivator
Posts: 577
Registered: ‎27-05-2019

Re: Standard tarriff rate change for existing customers?

@Cleoriff @MI5 

 

Yes she was, thanks both.

 

Current tech used:
Samsung A40 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
Highlighted
Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Standard tarriff rate change for existing customers?

You're welcome mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 86,393
Topics: 729
Registered: ‎14-01-2013

Re: Standard tarriff rate change for existing customers?

That's fine @techtamer thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker