hello, I recently got a pay as you go SIM card (£20 bundle).
I requested a PAC code from my old network (giffgaff) and entered into the form to keep my old number and it said it'd take 24-48hrs to transfer and when it does to keep turning my phone on and off. I sent the form about a week ago, my number stayed as the o2 number and I could use my data with 4G. However today around 9pm my 4G stopped working and now i have 3G which isnt working. My data wont work. Ive turned my phone on and off about 5 times, everytime it says no service.. then it goes to o2 3G.
I have no idea how to fix this, if anybody has any help they could offer it'd be appreciated.
Check for local issues here O2 Service Status
If not that, you'll need to call customer service in the morning.
Around 8.00am is the best time Guide: How to find help & contact O2
Only by asking around your area but if the network is showing a fault it will be the likely cause.
You do need to chase up your number transfer though.
Hi @mojo1 , just wanted to check if you managed to sort everything out with customer service in the end regarding the number transfer?
Cheers for the troubleshooting above @MI5 !
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