Simcard blocked

[Javi41]

 Dear O2

I've had serious problems with the signal since today shows me Technical problems and Simcard Blocked. My cell phone is a Blackberry Q5 OS 10 put out Simcard turn off the cell phone then it works and finally all the time it's blocked

I hope you can help me asap. Greetings

[Cleoriff]

@Javi41 you may need a new sim. You can order one online or pop into your local O2 shop and they will replace it. Another thing to check is if you have mast problems in your area?https://status.o2.co.uk

[MI5]

Have a look through the help guide here and see if you can pinpoint where the issue lies https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[Bambino]

@Javi41 This is a customer to customer forum. Not O2. Please take a look at the links provided in the two posts above, or contact Customer Service: https://www.o2.co.uk/contactus

[Martin-O2]

Hey @Javi41 how are you getting on with this issue? Are you still having difficulties? 

[Javi41]

Hi! I am sorry and I appreciate your advice. And how also I am customer like you must say what the problem has not been resolved. This company has serious technical problems with its coverage 😣 I apologises

[MI5]

Have you confirmed it's a coverage issue?

[Javi41 · Accepted solution]

Hey! Yes I am! It's very weird I live in Wimbledom and the sign works then when I go to work to Newham it doesn't works, only emergency callings. A crazyness

[MI5]

Unfortunately all networks have blackspots.
Maybe try PAYG sim cards from the other networks to see which one gives you the best coverage?

[Javi41]

Hey

I went to the store what is near Wimbledon station where bought Simcard and noticed very indifference they only told: you have to buy a new telephone and me? Yes I have but in another company because I just got a job! It works only in Wimbledon and other areas doesn't ...truly disaster!