Sim

[Paul28]

Ive just come off of my contract and gave received a new sim on a monthly plan. I’ve swapped sim and followed the online instructions however I’ve no phone signal to get the text number codes ? Any ideas please

[jonsie · Accepted solution]

Did you follow this guide

Guide: Sim Swap: a mini guide 2017 update 

You text from your old sim

If that sim has lost signal you put the new sim in the phone and keep rebooting the phone

If you still have problems

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Paul28]

Thank you for that. I followed the instruction on sim packet however it did not instruct to use old sim to swap. Will try that next

[jonsie]

If the old sim is the same size then just carry on using that, no need to use the new sim.