Sim only to pay as you go

[AnaC_2022]

Hi,

I cancelled my sim contract on 13th May 2022 and transferred to pay as you go.

My last bill was due end of June 2022, which has been paid already, so I’m not clear why I’m being charged for July 2022 when this contract should no longer be active.

Thank you,

Ana 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this