Sim free swap wrong adress

[Sandra898]

Hi I m customer pay as you go , I need to swap my sim card, I did this online but there wasn't home address to choose,  and I dont remember if I registered my online account I put there some address,  if yes i worry there is my old address,  please what l can do I would like to change my order adress 

[pgn]

It seems O2 don't insist on your home address being current in their records if you are a PAYG customer, @Sandra898.

If you need a replacement PAYG SIM card, these can be picked up quite easily for free from O2 via Royal Mail: https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=bigbundles

[Sandra898]

Hi but if will order the new sim card I will have the same phone number? Important for me keep my number 

[pgn]

You can swap your number from old SIM to the new one, @Sandra898 

Guide: Sim Swap: a mini guide 2017 update 

The new number will be deactivated.

If on new 360 MyO2, can be done online from the web view:

https://accounts.o2.co.uk/signin

 

The Replace SIM lets you order a new SIM, and also for those who need it, to report old SIM as lost or stolen (not in your case though).

Good luck, @Sandra898.

[Sandra898]

But on my o2 account online I cant see the same pages what you sent me the screenshots, maybe not because I m customer pay as you go 

[pgn]

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@Sandra898 wrote:

But on my o2 account online I cant see the same pages what you sent me the screenshots, maybe not because I m customer pay as you go 

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That could be, @Sandra898 - also MyO2 upgrade has had some issues, affecting many O2 customers, sadly.

You have several other options:

1. Take photo id and go into an O2 shop.

2. Guide: How to find help & contact O2 

3. Reach out to O2's Social Media Team using any one of the three ways in the link just below - and nudge them repeatedly until you get an available agent to help you, can take 2 or 3 days, but they do come back to you.

Good luck, @Sandra898 

[Oxonian]

@Sandra898 

Just to add to @pgn's comments, I am on PAYG and I did a SIM-swap in an O2 retail store about four months ago. It was a very smooth operation, the new SIM was up and running with my "old" number thereon by the time that I left the store and the member of staff that dealt with me even put the SIM into my handset !

I cannot guarantee that every O2 retail store will be as helpful, but if you want to try :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

[Sandra898]

Please I need help , I did swap my sim card in my online o2 account and I ordered new sim but now I don't have connection as they blocked me , what I have to to now? Because I still don't have my new sim card

[Enlli]

O2s silly systems will have disconnected your old SIM pending the new SIM arriving.

Nothing you can do unfortunately but wait for the new SIM to arrive