Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

abroad top-up problem

I'm abroad right now. I have a voucher code and got it for £10. I want to top up my line. When I call 4444 it rings busy and when I dial *111*# it gives an error like UNKNOWN TRANSACTION. How can I solve the problem?

Rolling plan

I paid for a £15 rolling plan and a device, both of which I picked up as a click and collect. However, when I sign in to My O2, it stays that I don't have any credit and that I need to pay the £15 again. I have a copy of my receipt. How do I fix this...

Resolved! Can you still activate a pay as you go sim if it has expired?

Can you still activate a pay as you go sim if it has expired?

Resolved! Help getting balance back

I am new to O2 how can I get my balance back when I have paid too much

Resolved! Shortcode prices !

Least Uncle Turpin wore a mask! Is it right o2 charges 15p for a 60110 shortcode text ? (My other sim didn’t allow shortcodes so o2 the only sim in town for a long while!)

O2 keep sending verification codes to original sim card phone number but I kept my old number

I've been on live chat but they couldn't understand my query. I changed to my old number several months ago. No problems at all except when try to get on my02

Unlock Code

I have given my old O2 Doro 6520 (non-smart) phone away and the new owner has put an EE sim card in the phone its now asking for an NP Code, which I believe is a network unlock code. I have called O2 and asked them for the code, they told me that it ...

Using phone abroad with Classic PAYG

Can somebody clarify for me the following question. I have a O2 Classic PAYG sim and when I was recently in Spain I could make calls and send texts as per EU roaming but I couldn't use any data. I had roaming turned on and made sure all my phone sett...

You’ve cut my line off

I paid £10 for a new bundle on the 3rd November which is due for renewal on the 3rd January . A week ago you cut my line off. Why was this?

Nokia 105 emergency calls only

My daughters Nokia 105 is saying emergency calls only

custom-community-header-logo.text

Forum Posts