Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

can o2 customer team hlep me issue with number transfor please

hi, i have filled online o2 number transfor fourm to change my number three uk to o2 pay as go thursday morning and friday mid day my three number discontact and i received masage from three my number been disconacted but my o2 sim card has old numbe...

Resolved! Free 02 to 02 numbers

Hi, I have bought payg £15 but did not get free calls to other 02 numbers, did they stop this, thanks

Resolved! Bundles

I topped up my phone can I change it to my bundle… I don’t want to spend another £10

Rolling plan

Hi, I used to pay for the £10 rolling plan and now recently changed to £15 rolling plan. My internet connection is getting really slow and it’s showing as 3G instead of 4G.

How to cancel auto top up

Internet package issue

HiMy payment deducted £10 on 6th February for next monthly internet, SMS and unlimited calls but today my device shows that my internet offer has finished. How it happened? I did not use enough internet data.

Resolved! Restart allowance

I am trying to restart my rolling plan as I have run out of data. I CALLED MORE THAN 10 TIMES TO CUSTOMER SERVICE AND THEY HAVE A FCK ****** SERVICE.How can I restart my rolling plan to get data again?

Resolved! Topping up

Hi I got a message to tell me to top up £10 I did now it looks as if it’s been taken off when I have been using my phone today I am ready to change from o2

Resolved! Poring in to O2

HiA silly question but I've not ported for years. I'd like to port from Three to an O2 sim on which I have about £30 of credit. I know I will lose all my Three credit, but am I right in thinking that I will keep my O2 credit, ie it is attached to my ...

Resolved! Tariffs

I paid for this months tariff but it says i have no active tariff right now and hasn’t updated in the past hours

O2

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