cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded wrong number

Kymiko
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I recently got a text to my number ending 603 saying I could upgrade, as this was a SIM only I decided I wanted to get a device also. When logging in I got to the homepage with both my numbers on the left and my details on the right, I clicked the number ending 603.

This redirected me to the info page for the number however I didnt notice it had opened the page for number ending 913 nor did I know this was also available to upgrade so when this page loaded and I saw the *UPGRADE* button I just clicked that and went on with my order.

It was only after the order had been made that I realised it had directed me to the page for number 913 instead of 603 and that I had to again select which number I wanted to. 

 

This has resulted in me Upgrading the wrong number and the number I use for everyday calling (913) unable to make or receive phone calls. Is it possible to have my 913 SIM kept the same but allow it to make and accept calls also and I can just swap the sims? 

 

Thank you

 

Message 1 of 2
141 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 148688 Posts
  • 640 Topics
  • 28438 Solutions
Registered:

@Kymiko 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
136 Views