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Julez58
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Topped up after receiving reminders to top up in order to receive monthly allowance but not been given free call etc after topping up?

 

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pgn
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@Julez58 

To check your remaining allowances:
  • Call 4444 free, then choose option 2 and 2 again.
  • Text BALANCE free to 20202.
  • Visit My O2.
Message 2 of 9
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MI5
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@Julez58 

If your allowances haven't renewed you'll need to contact O2.

Use the socials unless you have another phone to call from.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 3 of 9
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Oxonian
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@Julez58 

 

Are you saying that you received a text message saying something along the lines of :-

 

"Top-up £xx or more by xx/xx/2024 and on top of your credit we'll give you an additional xGb of data to use over the next 30 days, plus we'll give you an extra xx minutes for standard calls to keep you talking for longer......".  

 

Any you then topped-up using the method and within the timeframe stipulated but you did not get your additional minutes or data ? 

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MI5
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@Oxonian wrote:

@Julez58 

 

Are you saying that you received a text message saying something along the lines of :-

 

"Top-up £xx or more by xx/xx/2024 and on top of your credit we'll give you an additional xGb of data to use over the next 30 days, plus we'll give you an extra xx minutes for standard calls to keep you talking for longer......".  

 

Any you then topped-up using the method and within the timeframe stipulated but you did not get your additional minutes or data ? 


If that were to be the question, even though it's not what's written, what would be the answer?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 5 of 9
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Oxonian
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@MI5 wrote:

@Oxonian wrote:

@Julez58 

 

Are you saying that you received a text message saying something along the lines of :-

 

"Top-up £xx or more by xx/xx/2024 and on top of your credit we'll give you an additional xGb of data to use over the next 30 days, plus we'll give you an extra xx minutes for standard calls to keep you talking for longer......".  

 

Any you then topped-up using the method and within the timeframe stipulated but you did not get your additional minutes or data ? 


If that were to be the question, even though it's not what's written, what would be the answer?


 

My experience @MI5 on the "old" MyO2 is that the bonus or additional credit only appears once the purchased credit has been fully exhausted. However, it is several months since I utilised one of these offers and I am keen to establish if that remains the case. 

 

Does my experience accord with your understanding of the situation please ?   

Message 6 of 9
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MI5
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It is the case, however, irrelevant to this thread.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 7 of 9
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Oxonian
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@MI5 wrote:

It is the case, however, irrelevant to this thread.


 

Thank you for confirming @MI5 that it is the case. ☑️

 

Do you happen to know please if that remains the case on the new 360 billing platform ?  

 

It is relevant to the thread if that is the e-mail that OP is referring to - in my view we do not really know as we have scant information to work with. 👍  

Message 8 of 9
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MI5
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The OP is referring to the reminder to top up to get their regular allowances, nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 9 of 9
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