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Signal

Clipe
Level 1: Joiner
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Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week 

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madasaf1sh
Level 61: Brainiac
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@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4435 Posts
  • 29 Topics
  • 1240 Solutions
Registered:

@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
140 Views