Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I have a PAYG which is set to auto topup. I now want to cancel that. I called 4445 and, after much frustration, was told to either call my bank (why? it's a credit card and you can't cancel future payments like that) or to do it on my account page on...
I don't have 4G signal on my iPhone 12 in London even my mate is usging Giffgaff and getting a O2 4G singal. Im sure my APN setting is correct (payandgo.o2.co.uk payandgo password) and device has no issue. And network model selected 4G. Is there anyo...
Hi. I switched from pay monthly to pay as you go, as I'm moving abroad. I migrated my long held U.K. mobile number to the PAYG sim. However, on my o2, the PAYG number that was originally on my new PAYG sim (before I migrated the number) is listed as ...
Hi can someone advise me please. I live in the EU and have a pay as you go sim just for my mum in UK to text if something important comes up. At the moment she is in hospital and I rang her last night, tonight she said it cost her £17 last night and ...
Hello, Yesterday I have changed my tariff to 20£ Data Big Bundle and loaded 20£ by my debit card.Then system took £10 automatically for 10 data Big Bundle tariff and send message to me: Your balance is 10£ and you need to load more £10 for activate y...
I set up 2 x Pay as you Go classic sims for my parents a couple of years ago. My Dad no longer has the ability to use a mobile and I wanted to transfer the credit to my mum's SIM. A call to customer services resulted in them saying that they no longe...
They annoying after every send text or made ring it appear and appear switch it off please please please
I have just purchased a phone for my elderly mum and have bought a £10 unlimited minutes and texts SIM only package. I have activated the phone by buying the £10 and have just made a call to test the phone out to ensure it is working before I give th...
Without using my phone for data (always on WiFi), my balance on the Big Bundle deal has dropped by £6 over the weekend and indeed £15 over the month. This is costing unnecessary money how do I check what O2 think I’ve used? I can only see a balance, ...
I am currently abroad in eastern Europe (Prague) and while connected to the local O2 brand network it is impossible to stay registered with the network. Incoming sms and 4G data work just fine, just outgoing and incoming calls and outgoing sms do not...
