Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! iPhone 12 mini stock

does anyone know anything about stock levels in o2 as in how quickly do they restock their phones? Iv ordered to iPhone 12 minis but it’s saying Theyr awaiting stock and I wanted them for Christmas. Will I get them in time? Anyone any ideas? Thanks

Resolved! How do I get a pac code online?

I don’t have any credit and don’t want to get any. How do I get a pac code online through the my o2 app?

Resolved! Missing top-up

Hello! I topped up £20 to my account on Friday and did receive text message confirming the correct balance. But yesterday I realised there was only a little balance left on my account and I had to top up again. Could you help me to find out where did...

Resolved! Pay As You Go plan rewnew

I'm using £10 10gb bundle on my mobile.I used all data before expire day, so I wanted to re-new my pay as you can plan.So I did top up £10 on my account,but it's appearing £8.Also I just wanted to renew my plan from today.Would you mind to stsrt my p...

Resolved! bills

Hello Never new in this day & age how difficult to speak to anyone with a simple request!!! I simply would like to view & print my bill. I'm on a £10 monthly top up scheme for now. Does anyone know of how to do this & is there anyone knows how to spe...

Resolved! o2 travel bolt on

Hi, Added o2 travel bolt on for when l was abroad, bit concerned that over a period of time l was daily charged £4.99 for accessing internet when in fact l was either using the ship's wi-fi, hotel's wi-fi or a bar/restaurant wi-fi, the dates in quest...

Resolved! pay as you go

can a pay as you go phone that has been cut off through lack of use be re connected with same number

Resolved! Credit being taken

I have attempted all day to contact Customer services I topped up £25 and wanted to turn this into some new bolt on that would give me extra data however I couldn’t contact them so my credit has been used and I now have no data still

Resolved! CANCELL my tarrif

I need to CANCELL my tariff and renew it for today as I’ve ran out of data I need data today as I’ve no WiFi please can you help me

Resolved! Transfer number

I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that?

O2

Forum Posts