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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51541 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26076 Views
  • 19 replies
  • 2 kudos

Resolved! Unable to use my PAYG abroad

I switched from pay monthly to PAYG and now I am not able to make or receive calls abroad (Europe) although I just topped up £20 and my Roaming is on.

Mariyana by • Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Resolved! money taken from bank but bundle stopped working two days later

I have topped up my daughters phone on friday 23rd sept 2021, 02 have taken the payment from my bank but now 2 days later my daughter can't make calls, send texts or use her data an the 02 app doesn't show my 02 bundle usage etc just gives the option...

john1977 by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! Changing tariffs problem

I recently had a top up of £15 and my balance got £10 and got 7GB big bundle tariff i usually get the 15GB bundle for £15 i decided to top up again and now my balance is £20 when i wanted to change my tariff it says that they will assign me the new t...

mib by • Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go

Why can I not change my bundle

Liam14 by • Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling an Auto Payment on my payg account

Hello does anyone know how I can cancel one of my payments on PAYG on my mobile account. I'm supposed to pay £20 a month but the account keeps taking an extra £15 out of my joint account which it was originally set up on. Which means I'm paying £35 p...

Resolved! Pay as you go

How can I switch to a contract sim, and are there deals for unlimited data

Lei by • Level 1: Joiner
  • 521 Views
  • 2 replies
  • 0 kudos

Resolved! Number ported over

My number was ported over to o2 last weekend. I came to Spain on holiday Monday and cannot use my phone for calls or text. I need access to a phone

Dazl by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! £15 big bundle/top

I had the £10 bundle but changed to the £15 bundle so i topped up £15 but £10 was taken for my previous bundle leaving £5 balance i then get a text to say this "O2: Sorry, you need a balance of at least £15 to get your £15 data Big Bundle. Top up now...

Resolved! Sim only plan

Heyy I order myself a sim only plan which mean I get a new number but I would like to get my number

Kelly15 by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos
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