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Shop not working, cant add to basket?

JimmyCorrigan
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Hi, can anyone help...looking to purchase a like new mobile...although it shows in stock as soon as i click to proceed i just get the spinny wheel of doom & doesnt allow me to add to basket? This seems to be the case for all the phones i've clicked on? Its the same whether i use mobile site or desktop.....

 

Thanks!

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Cleoriff
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@JimmyCorrigan

Could you try another browser?

The shop just may be busy. If so either ring customer services to place your order https://www.o2.co.uk/contactus

Or go instore.

Best of luck

*The Game Is On*

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MI5
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Also try Carphone Warehouse as they have some deals on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JimmyCorrigan
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Have tried 2 other browsers & same issue. 

 

Tried ringing but on hold for quite a while & gave up (imagine O2 have quite the volume of calls at present!)

 

No live chat to go onto either, cant see how i can be the only one effected? But seems very tricky to contact the company at the moment

 

Looks like i'll have to give it up as a bad job & look elsewhere, hope O2 will be able to continue trading knowing they've lost this huge £49 sale slight_smile slight_smile

 

 

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EmilieT
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Hi @JimmyCorrigan, sorry to hear you've not been able to put an order through on the website yet - I can imagine you're very excited to get your hands on the new device! This is being looked into as we speak, and if I receive any further updates I'll share them with here slight smile 

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JimmyCorrigan
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Any idea if there's a fix on this? Still won't let me purchase online, can't get through on phone....
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Elaine28
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I have been trying to buy 2 packages combined with you online and it will not let me add 2 items to my basket to get the 25% discount. I want the Lilac Samsung A32 with 20 GB for £26.99 and the Samsung S7 FE silver tablet with 500MB £15.00. I want to add the 25% second item discount to the phone so that the total monthly cost for a 3 year contract on both comes to £37.99. Please counld you help me do this please.

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Cleoriff
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Hi @Elaine28 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

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