Shop not working, cant add to basket?

[JimmyCorrigan]

Hi, can anyone help...looking to purchase a like new mobile...although it shows in stock as soon as i click to proceed i just get the spinny wheel of doom & doesnt allow me to add to basket? This seems to be the case for all the phones i've clicked on? Its the same whether i use mobile site or desktop.....

Thanks!

[Cleoriff]

@JimmyCorrigan

Could you try another browser?

The shop just may be busy. If so either ring customer services to place your order https://www.o2.co.uk/contactus

Or go instore.

Best of luck

[MI5]

Also try Carphone Warehouse as they have some deals on.

[JimmyCorrigan]

Have tried 2 other browsers & same issue. 

Tried ringing but on hold for quite a while & gave up (imagine O2 have quite the volume of calls at present!)

No live chat to go onto either, cant see how i can be the only one effected? But seems very tricky to contact the company at the moment

Looks like i'll have to give it up as a bad job & look elsewhere, hope O2 will be able to continue trading knowing they've lost this huge £49 sale

[EmilieT]

Hi @JimmyCorrigan, sorry to hear you've not been able to put an order through on the website yet - I can imagine you're very excited to get your hands on the new device! This is being looked into as we speak, and if I receive any further updates I'll share them with here  

[JimmyCorrigan]

Any idea if there's a fix on this? Still won't let me purchase online, can't get through on phone....

[Elaine28]

I have been trying to buy 2 packages combined with you online and it will not let me add 2 items to my basket to get the 25% discount. I want the Lilac Samsung A32 with 20 GB for £26.99 and the Samsung S7 FE silver tablet with 500MB £15.00. I want to add the 25% second item discount to the phone so that the total monthly cost for a 3 year contract on both comes to £37.99. Please counld you help me do this please.

[Cleoriff]

Hi @Elaine28 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255