SIM Swap Woes

[otronics]

Hello.

I have an old phone on its way out with an old (full-sized) SIM card so I have bought a new phone that takes a nano SIM.

I ordered a nano SIM from O2 and it arrived but of course needed to do a SIM Swap.

I tried this via text message and all the confirmations came through.

Two days later - nothing had been swapped.

I then called O2 who said the SIM swap hadn't been initiated and that they would do it.

Three days later it was done although the new number was transferred to the old SIM (so the wrong way around).

I've called O2 again yesterday using my landline (I see the O2 freephone number has gone so this cost me 45 minutes worth) and they said they would put it right.

They have now associated the new number with the new SIM (so back to as it was when it arrived), transferred my credit from the old number to the new and my old number has been totally deactivated (calling it says "this number cannot be recognised").

Basically I want: old number transferred to new SIM.

But now I have the problem of my old number being cut off. Can my old number of 18 years be:

a) reactivated?

b) associated to my new SIM?

Thanks.

[pgn · Accepted solution]

Hi @otronics - sorry to hear you've been batted from pillar to post with your simple SIM swap. I'll tag in @O2Lisa, one of the forum's Advisors, hopefully she can help you when she comes on duty at 8am or so. She will send you a PM to get your details, so keep an eye on the Messages section of your Forum account, and good luck!

[O2Lisa]

Morning all, thanks for the tag @pgn.

@otronics I’m so sorry about this, I’ll message you privately and look in to this for you.

[otronics]

Thanks all.

I shall keep you posted.

[pgn]

Hope it all goes through this time, finally, @otronics 🤞

[pgn]

Thank you, Lisa!

[otronics]

Thanks all. The SIM has been swapped.