Rewards Point

[Nero333]

Hi, Can someone help me with this as I usually ask customer services to do it for me,

I have some reward that I collected over the year and want to put it towards my top up for this month but not just the call allowance. 
thank you 

[Cleoriff]

@Nero333 

I'm afraid you still have to contact customer services and they are taking emergency calls only. Best time to try is 8am

https://news.o2.co.uk/2013/09/24/save-or-claim-you-decide-with-o2-rewards/ 

and

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[Nero333]

Thanks, do you have the number for customer services

[Cleoriff]

@Nero333  Guide: How to find help & contact O2 

[MI5]

Read the help link.

[jonsie]

You can't put it towards your top up, you have to top up your agreed amount.