Credit taken

Marty2 · ‎04-04-2020

I have disabled relative who is using pay & go.

They have topped up phone twice this week and substantial credit being taken almost immediately. This is their only means of contact, I am unable to contact O2, shops are not open, is there a number I can contact on their behalf

jonsie · ‎04-04-2020

Do you know what tariff he is on?

If it's a big bundle the credit is taken each month in exchange for allowances

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-04-2020

@Marty2

Check if they are signed up to premium rate scams Guide: Have you fallen for or been conned into a premium rate scam? What to do next

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Credit taken

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off