Re: Rewards Point

Nero333 · ‎04-04-2020

Hi, Can someone help me with this as I usually ask customer services to do it for me,

I have some reward that I collected over the year and want to put it towards my top up for this month but not just the call allowance.
thank you

Cleoriff · ‎04-04-2020

@Nero333

I'm afraid you still have to contact customer services and they are taking emergency calls only. Best time to try is 8am

https://news.o2.co.uk/2013/09/24/save-or-claim-you-decide-with-o2-rewards/

and

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Veritas Numquam Perit

Nero333 · ‎04-04-2020

Thanks, do you have the number for customer services

Cleoriff · ‎04-04-2020

@Nero333 Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎04-04-2020

Read the help link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-04-2020

You can't put it towards your top up, you have to top up your agreed amount.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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