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BarbaraR
Level 1: Joiner
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on ‎18-04-2020 11:05

on ‎18-04-2020 11:05

Hi. I have mobilewifi device that I can’t top up as it seems it’s not been recognise by My02. The number is there but the tariff and top up is unavailable. I can choose the data plan etc but can’t checkout. Any suggestions? Thank you
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Cleoriff
Level 94: Supreme
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on ‎18-04-2020 11:08

on ‎18-04-2020 11:08

@BarbaraR 

So many systems are having issues currently. They right themselves eventually, so it's worth a wait and try again.

If you need to contact O2 there are various numbers in this guide

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎18-04-2020 15:10

on ‎18-04-2020 15:10

@BarbaraR 

Have you tried topping up with a voucher?

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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