User Activity

Hi. I have mobilewifi device that I can’t top up as it seems it’s not been recognise by My02. The number is there but the tariff and top up is unavailable. I can choose the data plan etc but can’t checkout. Any suggestions? Thank you
I have ordered a device that I can’t track cause the number I was given is not recognised my Royal Mail. So product suppose to be delivered today and now gone missing. So frustrating.